Rezolve.ai, a next-generation AI-powered employee service SaaS platform, has raised $11 million in a Series A funding round led by SIG Venture Capital.
Exfinity Venture Partners and existing investors 9Unicorns and Tri-Valley Ventures also participated in the funding round.
Founded in 2017 by three Indian Institute of Management, Bangalore (IIM-B) alumni – Saurabh Kumar, Manish Sharma, and Udaya Reddy, Rezolve.ai helps businesses automate their employee support, IT, and HR tasks, and processes. Integrated within collaborative channels like MS Teams and Slack, the platform offers advanced features such as AI chatbot, ticketing, conversational microlearning, push notifications, desktop automation, live expert connect, task automation, workflow approvals, and others.
According to the company, its platform automates all the repetitive tasks at the employee service desk, improving overall service management by saving more time and effort for complex issues.
Speaking about the company, Saurabh Kumar, CEO of Rezolve.ai, said,
Rezolve.ai brings modern employee service desk experience within collaboration platforms like Microsoft Teams and Slack. The solution leverages cutting-edge conversational AI and intelligent automation skills to provide an instant service desk experience like never before. Every employee in every company needs internal technical support about once a month. The two-decades-old legacy model of creating tickets and calling for support is costing employers billions in direct cost, and billions more in lost employee productivity. Employers and employees want this changed with urgency and Rezolve.ai is powering this new future.
The company plans to use the funds to scale growth and further advance the capabilities of the platform to deliver advanced employee service experience.
Bhavanipratap Rana, Investment Adviser, SIG Venture Capital, said,
We invested in Rezolve.ai to support the founder’s vision of leveraging rapid improvements in AI capability that allow incumbent support platforms to transition from being just a process workstream to an intelligent intermediation layer that reduces human involvement. This functionality can become the de facto level one support inside organisations — not just for IT & HR but for every support function needed across organizations. Rapid growth, strong customer and analyst feedback, and product superiority sets Rezolve.ai to fulfill its product vision.
Rezolve.ai competes with players such as Freshdesk, Kahoot, and Jira, among others. The company is headquartered in San Ramon, California, and has offices in Chennai and Dehradun, and Toronto in Canada. In 2020, the company raised $500k in a funding round led by Venture Catalysts.